Knowledge Management Strategy and Case Studies

Distance Learning Workshop 2: Knowledge Management Strategy and Case Studies

Two major problems in KM are: (1) knowing whether or not you are really doing KM rather than something else entirely, and (2) deciding on an appropriate KM strategy with various technique, tool, policy, and program components. This workshop is a guide to solving these two problems

This Workshop applies the conceptual frameworks developed in the Gateway Workshop to three case studies of purported KM interventions: The Partners HealthCare, Halliburton, and Hewlett-Packard cases, and also to an analysis of the present state of KM in your own organization. It moves from there to a treatment of three contrasting high-level KM strategies and to the Policies, KM and Knowledge Processing Techniques, Information Technology Tools and KM Programs that could be used to implement strategies. At each stage of the analysis there is interactive discussion about which alternative policies, techniques, tools, and programs might be used in your organization. The Workshop Syllabus is available here.

The Workshop is taught by Joseph M. Firestone, Ph.D. Dr. Firestone's credentials are available here.

Texts and other materials for the workshop include:

Steven J. Spear, Chasing the Rabbit, New York, 
NY: McGraw-Hill, 2009

Joseph M. Firestone's forthcoming book, 
Riskonomics: Reducing Risk by Killing Your 
Worst Ideas (.pdf file)

Davenport, T. and Glaser, J. (2002), "Just-in-Time 
Delivery Comes to Knowledge Management," 
Harvard Business Review, July, 2002, pp. 107-111). 
You can order this one from HBR

Firestone, J. and McElroy, M. (2005), “Doing 
Knowledge Management,” The Learning 
Organization, Vol. 12, no. 2, pp. 189-212.) 
This is an Emerald Journal and is available 
online for a fee. A pre-publication version is 
available at: 
http://www.kmci.org/media/Doing_KM.pdf

Ash, J. (2005), “A Sustained Commitment to Collaboration,” Inside Knowledge, Vol. 8, no. 6, pp. 24-28, available at: http://www.ikmagazine.com/xq/asp/txtSearch.Halliburton/
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Garfield, S. (2006), “Initiating & Running a Successful Worldwide KM Program: Examples from HP” available at: http://www.kmworld.com/kmw06/presentations/
A102_Garfield.pps

In addition, a set of extensive course notes will be provided, and a Certificate of Completion will be issued upon completion of the Workshop.

The Workshop is available weekly on Tuesdays and Thursdays. You can reserve it one week or earlier from the date you want to take it. After that time, you may still be able to enroll in the Workshop, if others have already scheduled it. But if it hasn't been scheduled, you still may not be able to enroll if another workshop has been scheduled for the same day. Register here for the KM Strategy and Case Study Workshop.