KM, Measurement and Metrics

Distance Learning Workshop 11: KM, Measurement, and Metrics

One of the areas in which Knowledge Management is truly underdeveloped is in Measurement. In the Gateway Workshop, the three-tier model distinguishing KM, knowledge processing and operational business processing is heavily emphasized. In terms of that model, impact measurement in KM projects has focused on changes in operational business processes, measures of process attributes in Communities of Practice, measures of tool use and time saved where there are software interventions, and survey measures of satisfaction/dissatisfaction after KM interventions. Thus, very little has been done to measure attributes and dynamics of knowledge processing intervening between KM interventions, and effects on operational business processes and outcomes.

This workshop attacks this problem in two ways. First, it provides a framework of knowledge processing quality attributes in the form of a software template. And second it teaches you how to use the framework along with the Analytic Hierarchy Process, and Expert Choice Software to develop ratio-scaled measures of knowledge processing and outcome attributes using a team/panel approach.

The Workshop Syllabus is available here.

The Workshop is taught by Joseph M. Firestone, Ph.D. Dr. Firestone's credentials are available here.

Text and other materials for the workshop include:

Joseph M. Firestone and Mark W. McElroy (2003) Excerpt #1 from The Open Enterprise: Building Business Architectures for Openness and Sustainable Innovation, Hartland Four Corners, VT: KMCI Online Press, available at: http://www.dkms.com/papers/
openenterpriseexcerptnumb1final.pdf

Joseph M. Firestone (2003), “How Knowledge Management Can Help Identify and Bridge Knowledge Gaps,” An EIS Professional Paper, Wilmington, DE: Executive Information Systems, Inc., 2003, available at: http://www.dkms.com/professionalpapers.htm

Joseph M. Firestone (2001), "Estimating Benefits of Knowledge Management Initiatives: Concepts, Methodology, and Tools," Knowledge and Innovation: Journal of the KMCI, 1, no. 3 (2001), 110-129. Available at: http://www.dkms.com/white_papers.htm.

Joseph M. Firestone (2000) “Knowledge Management: A Framework for Analysis and Measurement,” White Paper Prepared for Executive Information Systems, Inc., Wilmington, DE, October 1, 2000, 65 Pp. Available at: http://www.dkms.com/white_papers.htm.

An Expert Choice Trial License (see www. expertchoice.com)

The Business Process Performance Template (a KMCI Model applying Expert Choice) and a no-cost license to use this Expert Choice template in perpetuity

The Open Enterprise Ontology Template (a KMCI Model applying Expert Choice providing a framework for measurement modeling in the domain of organizational adaptive functioning) and a no-cost license to use this Expert Choice template in perpetuity.

In addition, a set of extensive course notes will be provided, and a
Certificate of Workshop Completion will be issued upon completion of this Workshop.

The Workshop is available weekly on Tuesdays and Thursdays. You can reserve it one week or earlier from the date you want to take it. After that time, you may still be able to enroll in the Workshop, if others have already scheduled it. But if it hasn't been scheduled, you still may not be able to enroll if another workshop has been scheduled for the same day. Register here for the KM, Measurement, and Metrics Workshop.